Privacy Policy

Effective Date: January 1, 2026 • Last Updated: July 8, 2026

Crystal Online School respects your privacy. This Privacy Policy details how we collect, store, share, and protect your personal information and details concerning students registered on our platform.

1. Information We Collect

We collect information necessary to facilitate high-quality tutoring and school management:

Parent Information: Name, email address, phone number, billing address, and regional currency settings.
Student Information: Name, age, grade/year group, current curriculum maps, diagnostic assessment history, and lesson progression notes.
Class Recordings: Video and audio recordings of live tutoring classrooms for safeguarding, parent audit, and training purposes.

2. How We Use Your Information

We use customer data strictly for the following purposes:

To schedule, configure, and conduct live academic tutoring sessions.
To process billing subscriptions and payment invoices.
To send monthly progress updates and progress reports.
To satisfy legal requirements, child protection laws, and online safety audits.

3. Data Protection and Storage

We apply robust security measures to protect user data from unauthorized access or alteration:

Encryption: All personal data and payment transaction info are encrypted using secure SSL/TLS protocols.
Access Limits: Access to student learning records and diagnostic histories is strictly limited to school administrators and assigned tutors.
Data Retention: Class video recordings are retained securely for a period of up to 6 months for safeguarding auditing before being permanently deleted.

4. Your Rights (GDPR / CCPA / PIPEDA)

Depending on your country of residence (UK, US, Canada), you have specific legal rights regarding your personal information, including the right to request access to, correct, or request deletion of data. To exercise these rights, please email us: privacy@crystalonlineschool.com